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Frequently Asked Question for ExakTime Mobile

Here are some commonly asked questions from ExakTime Mobile from administrators and employees tracking their time with ExakTime Mobile.

Why do I see a red X when I try to use my PIN?
The PIN you entered is incorrect. Either try again or contact your ExakTime Administrator.
What do I do if my phone is broken?
You can use a coworker's device if necessary. They will need to log out so you can sign in with your PIN and clock in/out.
Do I have to use the same device all day?
No, you can clock in and out on different devices throughout the day. Each punch is consolidated to create your resulting time card.
What if I don't have internet when I clock in/out?
ExakTime Mobile will store your records and send any unsent records on the next opportunity.
Why do I see the wrong name in ExakTime Mobile?
If you do not see your name in ExakTime Mobile, log out of the app to return to the PIN entry screen and enter yours.
How much data does ExakTime Mobile use?
100 time punches with FaceFront photos will be around 1MB.
When does ExakTime Mobile use the camera and the voice recording?
The camera is only used when clocking in/out and when taking a photo for a Field Note. The voice recording is only used for Field Notes.
What if the location/cost code I need is missing?
If there is a location or cost code you expect to be there, but isn't, sync ExakTime Mobile by pressing the menu button in the top left and press the "Sync" button at the bottom. You can also try logging out and back in after syncing. If you are still unable to find the location/cost code, consult your ExakTime administrator on what should be used/done.
Why and how often does ExakTime Mobile sync?
Syncing is used to ensure that the information on the computer and ExakTime Mobile are consistent. How often ExakTime Mobile automatically syncs is dictated by your ExakTime Administrator. Syncing can be done manually by pressing the "Sync" button in ExakTime Mobile as well.
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