Background checks allow you to better vet your candidates for your company and can be ordered through your applicant tracking system.
Credits Required
Credits are required to order a background check. If you are in need of credits or have questions regarding credits, please consult your account manager.
Navigating to Job Details
- Click Jobs from the top menu bar of your ATS.
- Click the name of the job from the jobs list to view the job details.
Ordering a Background Check
- Click the manage application background checks icon
under the "Actions" column for a candidate.
- You will be taken to a page listing previous/current background checks and a button to order a new background check. Click Add New Background Check to order a background check for the candidate.
- You will be taken to a page where you will select the “Background Check Provider” from a dropdown menu. After selecting the background check provider, an additional drop-down menu will appear to select an available “Background Check Type.”
- The available amount of credits is displayed next to the package and will update after the order is submitted. If you need additional credits, please speak to your account manager.
- A reference ID can be entered if there is a background check ID you are using internally. This is not a required field.
- After clicking the "Order Background Check" button, the candidate will receive an email from “support@wolfeinc.com” to complete their background check questionnaire and the candidate's background check status will be “Applicant Pending.”
- The candidate should receive an email like in the example below where they will click “Click here to begin” to complete their background check questionnaire, which includes acknowledgment/consent, disclosures, a summary of rights, etc.
- When the candidate completes their questionnaire, their background check will be officially submitted and their background check status will change from “Applicant Pending” to “Pending.”
- After the background check is complete, the candidate’s background check status will change to “Ready” and you will receive an email notification once the results are complete.
Reviewing a Background Check
The status of a background check can be reviewed on the "Manage Background Check" page where you had originally ordered the background check.
Navigating to Manage Background Checks
- Click Jobs from the top menu bar of your ATS.
- Click the name of the job from the jobs list to view the job details.
- Click the manage application background checks icon under the "Actions" column for a candidate.
The “Status” column will any of the following:
- Applicant Pending – The applicant has yet to complete the additional information necessary to fulfill the order.
- Pending – The order is being processed or results compiled.
- Ready– The order is fulfilled and the results can be reviewed.
- Canceled– The order was no longer needed and canceled. This status can also indicate the order was accidentally canceled by the candidate. If so, a new order will need to be placed.
To view results once they are available, click the "Get Results" button under the “Results” column on the right-hand side. An example of the results has been provided below:
