Multi-Factor Authentication is a useful tool to prevent unintended access to Core HR, but can also prevent legitimate access in the event that the authenticator tool/application is inaccessible for any reason. In these instances, an Administrator can reset an employee's Multi-Factor Authentication so they can set it up on another device.
- Expand Employee, expand Employee, and click Demographic Info from the menu.
- If already viewing an employee profile, hover over Employee and click Demographic Info.
- Click the Account tab.
- Click Reset Multi-Factor authentication.
- Confirm the multi-factor authentication reset.