How to Reset Multi-Factor Authentication (MFA) For an Employee

Multi-Factor Authentication is a useful tool to prevent unintended access to Core HR, but can also prevent legitimate access in the event that the authenticator tool/application is inaccessible for any reason. In these instances, an Administrator can reset an employee's Multi-Factor Authentication so they can set it up on another device.

  • Expand Employee, expand Employee, and click Demographic Info from the menu.

    Menu_-_Employee_-_Employee_-_Demographic_Info_-_00.png

  • If already viewing an employee profile, hover over Employee and click Demographic Info.

    Employee_Profile_-_Employee_-_Demographic_Info_-_00.png

  • Click the Account tab.

    CHR_-_Employee_-_Demographic_Info_-_Tabs_-_Account_-_00.png

  • Click Reset Multi-Factor authentication.

    CHR_-_Employee_-_Demographic_Info_-_Accounts_-_01.png

  • Confirm the multi-factor authentication reset.

    CHR_-_Employee_-_Demographic_Info_-_Accounts_-_Reset_MFA_-_00.png

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