How to Access File Attachments on Support Tickets

When working with our support team through support tickets, you may need to refer to files attached to a support ticket. This can be done from the Arcoro Support Central website which is accessible from any of our web products. 

Core HR

While logged in to Core HR, click Visit Support Site at the bottom of the Core HR homepage/dashboard.

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Recruiting and Talent Development

While logged in to our Applicant Tracking, Onboarding, or Learning Management System, click your profile icon in the top-right and click Support Site from the menu.

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Time & Attendance (ExakTime)

While logged in to ExakTime Connect, click Help from the top menu bar and click Support Site.

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  • From Arcoro Support Central, click your name in the top right. If you do not see your name in the top right, then use any of the instructions above for your web product to access Support Central with your login and make sure that you are logged in to your Arcoro module and access Supporting Central from the same browser.

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  • Click My Activities.

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  • Click the subject of the support ticket that you are having addressed from the "My Activities" page. In our example below, we are clicking the subject "Issue with Export for Payroll".

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  • Scroll to the entry/post that has the attached file you need to download/review. The attached file will show a link with a paperclip icon paperclip-regular.png towards the left. Click the link to download the attached file.

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