Receiving "This content is blocked" Message for Reports

Content_Blocked_-_00.png

This content is blocked. Contanct the site owner to fix the issue.

The warning above can be present in Google Chrome and other Chromium-based web browsers but can be presented in other web browsers in different ways.

It is generally caused by old cached cookies/data stored by Google Chrome for ExakTime Connect that can present issues like noted above.

How to clear the cache & cookies on Chrome & Chromium-based browsers for ExakTime:

  1. Click the 3 dots to open the Chrome menu at the top-right of the web browser and click Settings.
  2. Click Security and Privacy on the left-hand side.
  3. Click Cookies and other site data towards the middle of your browser.
  4. Click See all site data and permissions.
  5. Search for "exaktime" in the search bar in the top-right.
  6. Click the trash can Trash_Can_Icon_-_01.png icon towards the right of the website entry.
  7. Exit/quit all of your browser windows and re-open your browser.

If you are still having trouble generating a report in Chrome or a Chromium-based browser, then it can help to try an alternate web browser that you seldom use such as Mozilla Firefox, as it would not have any of the cached data/cookies that could be causing trouble.

Another troubleshooting method to see if the issue is due to cached data/cookies is to open an Incognito window, navigate to your ExakTime website and generate a report. As an Incognito window does not use any cached data/cookies, if you encounter no trouble when generating the report in an Incognito window, then the issue is being caused by cached data/cookies.

Was this article helpful?
1 out of 2 found this helpful