Payment records are generated at a point in time based on benefits. If a benefit is updated, or a coverage level was changed (EE goes from EE Only to EE + Spouse), then the amount will change. An administrator will recalculate costs.
From the menu, expand Employee, expand Benefits, then click Payment Tracking.
If you are already viewing an employee's profile, it can be found by hovering over Benefits and clicking Payment Tracking.
- Click Recalculate Costs from the Actions drop-down menu.