Edit an Account: Engagement

The below engagement metrics are available within the enterprise portal. Through measurement and analysis of these metrics, insights may be gained in which can then be used to decrease account churn and identify opportunities for account expansion.

  • Customer Engagement – how engaged is the account in using the application
  • Net Promoter Score – how likely an account would refer the HRIS application to a potential client

The data for these two new metrics are housed under the Engagement menu item of the enterprise portal.

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