Courses: Acknowledgements

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Enabling a Required Acknowledgement will allow knowledge base documents to be presented and acknowledged by employees after completing a course.

Adding an Acknowledgement

It’s best to create the acknowledgment prior to creating the course

First, upload the acknowledgment document to the Knowledge Base

  1. Press Add Document
  2. Name the document, provide a Description, then click Upload Document Note: For Spanish, a separate document will need to be created.
  3. Press Save

Next, add the acknowledgment to the Course.

  1. Follow steps to create the course (found here).
  2. Select Acknowledgement expandable dropdown at the bottom of page.
  3. Toggle Require acknowledgment to 'Yes'
  4. Search for the new Knowledge Base document under Search for Document
  5. Press Save

Completing an Acknowledgement

  1. After a student completes an online training, attends an instructor led course, or completes a course that requires acknowledgment, they will see their status set to ‘Incomplete (Pending Acknowledgement)’.
  2. Clicking the provided link will take them to an Acknowledgement Page.
  3. On the page, they will see the acknowledgment document, an acknowledgment statement, and an area to provide their digital signature.
  4. After they’ve completed this their record for this course will be 'Completed'.
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