How to Access Support Chat

Support Chat is available on our Support Center to current Arcoro customers that are logged in and it will allow them to chat with one of our support team members if available during our open office hours (5 AM - 5 PM Pacific Time). If any of our support team members are unavailable, your message will create a ticket for our support team to address when they are available.

Accessing Support Chat

The Support Chat button is only available to users that are able to sign in to an Arcoro module as your Arcoro login is used to track support requests.

  • The Support button will appear in the bottom right of the Support Site.

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  • If you cannot see the Support button in the bottom right you are currently not logged in, expand the appropriate module below for information on how to access the Support Site through the product to automatically log in.
Core HR
  • If you do not see the Support button, you must first sign in to Core HR and click Visit Support Center.

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If you do not have access to Core HR website, please contact your Core HR administrator about your issue so they can assist you and/or submit a case on your behalf.

Recruiting and Talent Development
  • If you do not see the Support button, you must first sign in to Arcoro and click Support Site from the profile menu in the top right.

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If you do not have access to Arcoro website, please contact your Arcoro administrator about your issue so they can assist you and/or submit a case on your behalf.

Time & Attendance (ExakTime)
  • If you do not see the Support button, you must first sign in to ExakTime Connect and click Support Site under Help in the menu bar.

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If you do not have access to the ExakTime Connect website, please contact your ExakTime administrator about your issue so they can assist you and/or submit a case on your behalf.

Using Support Chat

  • Click Support to bring up our support bot.
    In the "Type a message" field, ask any questions that you have for our bot to provide support articles that may help you or use any of the pre-defined options for common questions we have identified.

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  • If you are unable to find your answer from the pre-defined options, click transfer to technician.

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  • Enter your information for the technician.

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