Why Am I Locked Out?

The software will lockout a user after five failed attempts to sign in. After five failed attempts, your username will be locked for 5-minutes and an alert will be sent to the email associated with your username. You will be able to make further attempts to log in after the 5 minutes have passed.

Login Screen Message

After five failed attempts, you will see a message that your user account has been locked.

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Email

An email will also be sent after five failed attempts indicating that you can try again in five minutes or reset your password to unlock it immediately, set up a new password, and try again.  To reset your password the "Forgot Your Password" article walks through those steps.

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If you did not try to log in to the software, then someone may be trying to sign in with your username and should be a security concern.

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