Forgot Your Password?

If you or a colleague has forgotten their password, you can use the "Forgot your password?" to reset your password. 

  • Click Forgot your Password? from the login page.

    Login_Screen_-_02.png

  • After clicking "Forgot your password?" a prompt will appear to enter the username of the user that will need their email reset.

    Forgot_Password.png

  • If the username exists in the system, then you should see a confirmation that the instructions have been sent.
    DO NOT close this message/window to ensure a successful password reset. An email should be sent shortly to update the password.
    • If the email is not received in the email Inbox, it may have gone to the Spam box.

    Password_Reset_-_01.png

  • The email to reset your password will look like below. Click Reset Password to open a new tab/window to reset your password.

    Username_-_Reset_Password_-_00.png

    Reset_Password.png

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