Why is my JobClock Hornet Not Transmitting?

Like any other device with wireless connectivity, there are times where the JobClock Hornet will not communicate as expected. While the JobClock Hornet is designed to send any collected records once an hour, it is not uncommon to have situations where your JobClock Hornet either does not or is unable to send records. We have listed some scenarios to determine the cause.

Confirm your Hornet Status

If you are not seeing records from your employees as expected, you should double-check that the JobClock Hornet has communicated recently from the JobClocks list on ExakTime Connect.

JobClock_Page_-_01.png

If you have not seen the records from an employee, but the JobClock Hornet has communicated recently, then it is possible that the employee's time card that you are viewing did not clock in/out

Is your JobClock Hornet being used?

Depending on your job site and/or employees, there is a possibility that your JobClock Hornet is not transmitting any records because it has not been used. Some potential reasons are:

  • The employees are using another JobClock Hornet on the job site.
  • The job site was temporarily suspended due to weather.

Is your JobClock Hornet charged and turned on?

When looking at the front of the JobClock Hornet, make sure that the lights are flashing like any of the Good Light Pattern examples listed below.

Good Light Patterns

  • A Hornet with the below light pattern is adequately charged and can communicate with a nearby cellular tower.

    Overview__JobClock_Hornet__115000309934__Green-White.gif

  • A Hornet with the below light pattern is adequately charged and can communicate with a nearby cellular tower.

    Overview__JobClock_Hornet__115000309934__Green-Yellow-White.gif

  • A Hornet with the below light pattern is has a low battery charge and can communicate with a nearby cellular tower. The Hornet should be recharged soon before it fully loses power.
    Overview__JobClock_Hornet__115000309934__Red-White.gif

Alternate Light Patterns

  • If there are no lights like below, then the Hornet is either turned off or has no power. In the event of this, turn on the Hornet and make sure that it has been recently charged.

    Overview__JobClock_Hornet__115000309934__No-Lights.gif

  • If all the lights are flashing like below, then the Hornet failed in its last transmission attempt. This can generally be resolved by rebooting the device.

    Hornet-All-Lights.gif

  • If the first two lights are flashing, then it indicates the Manager Button was held down while the Hornet was turning on putting the Hornet into a mode that prevents communication. Reset the Hornet by holding the manager button down and releasing when all lights flash together. If the light pattern persists, you will need to power cycle the device.

    Overview__JobClock_Hornet__115000309934__Green-Red.gif

Hornet is Not Charging

If the JobClock Hornet is not charging, it is best to troubleshoot the root cause by:

  • Try another wall outlet.
  • Try another Hornet charger.
  • Try another Hornet battery.

Environmental Factors

As the JobClock Hornet is reliant on a cellular signal, it is possible that the JobClock Hornet has been placed in an area that prevents the cellular signal from reaching the device. Some common scenarios that we have seen are:

  • The JobClock Hornet was placed in the middle of a home under construction. As the walls and ceiling were constructed, it gradually affected the cellular signal of the JobClock Hornet until it could no longer communicate.
  • The JobClock Hornet is stored in a shipping container on the job site. The metal walls of the shipping container prevent any cellular signal from reaching the device.
  • The JobClock Hornet is used in the basement of a building or a parking structure. The thick floors/ceiling can prevent a cellular signal from reliable reaching the device.
  • The JobClock Hornet is located in an area with no signal. Like any other cellular device, there is potential for your JobClock Hornet to be located in a "dead zone"

In any of these cases, it can be best to transport the JobClock Hornet to an area with a signal and reboot the JobClock Hornet. 

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