Receiving "There is a Problem Adding This Candidate to Onboarding" Error

Issue

When moving an employee from the Applicant Tracking System (ATS) , you may see the error:

 "There is a Problem Adding This Candidate to Onboarding. Please contact your BirdDogHR Administrator" 

The error can appear on the ATS like below: 

ATS_to_ONB_Error_-_00.png


Resolution

Check for Special Characters

Check the user's profile for any special characters/symbols that can cause trouble such as quotation marks.

Check Username

Check the username of the user and make sure that it does not already exist elsewhere in the system.

If possible, try removing the domain if possible, such as @gmail.com, @yahoo.com, @hotmail.com, etc from the username and pushing the candidate over to Onboarding again.

This can also be caused by the user working for another company that utilized the same ATS and has a similar username format to yours.

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