Open Enrollment - Notify your Account Manager of any 3rd Party Vendor Changes

Notify your Account Manager of any Third Party Vendor Changes

If you are changing any Third Party Vendors and you wish to delivery electronic eligibility data to the new Third Party Vendor, you must notify your Account Manager at least six weeks prior to the date for which the Third Party Vendor requires that the initial file be delivered. This six week lead time is required to provide sufficient time for your Account Manager to engage resources that will build an export that matches the Third Party Export Requirements and to test the file sufficiently prior to sending a production file.

In some cases, the six week lead time may need to be condensed. However, it is important to understand the risks associated with condensing this schedule. These risks include but are not limited to:

  • The missing of the delivery deadline imposed by the Third Party
  • Data and/or File errors found after the Production File is delivered/loaded due to a condensed testing schedule
  • Delays in processing of the production file by the Third Party due to the condensed schedule and/or Holiday Hours of the Third Party
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