While reviewing field notes on ExakTime Connect, you may notice that field notes from your ExakTime Mobile users are not appearing as expected. Field notes created by your employees on ExakTime Mobile will only be sent through a sync, which can be done either automatically or manually.
If you have not received your employee's ExakTime Mobile field notes, try the following troubleshooting steps on the device used to create the field notes:
Make Sure Field Notes Were Saved
It is not uncommon for a field note to not be saved. Any saved field notes will be listed in the "History" tab of Field Notes on ExakTime Mobile.
- Press ☰ in the top-left and press Field Notes.
- Press the History tab.
- Make sure that the field note you were expecting is listed in the history tab. If the field note is not listed, then the field note may have not been saved by the employee. If the field note was not saved originally, the photo, comments, and voice notes will be gone.
Try to Sync Manually
While you may have received time punches from ExakTime Mobile, field notes are only sent during an automatic/manual sync.
Press the Sync button from the side menu or the sync icon towards the top-right.
If there are any errors, please note the errors. Errors during syncing are generally due to connection issues, such as no Wi-Fi, internet, etc. The following article covers common connection issues that you may experience and basic troubleshooting steps.